Loading... Please wait...

Shipping & Returns

SHIPPING

The Art and Craft Cottage is providing shipping within Australia only, at this time.

The Art and Craft Cottage aims to ship orders the next business day after receipt of payment. 

You will be notified via email when the order has been shipped. Typical transit time is 2-3 working days for delivery to capital cities and 3-5 working days for delivery to remote areas.

Please refer to Terms and Conditions- Delivery of Physical Goods

The shipping method used by The Art and Craft Cottage may be altered from time to time for promotional purposes; promotion banners may appear on Home Page and at the cart describing the promotion.

RETURNS POLICY
Customer satisfaction is very important to us!

Please refer to Terms and Conditions- Returns and Refunds

If you need to return any purchased goods, please follow the easy return and exchange steps below.

  1. Before returning your goods, please contact us by email at returns@theartandcraftcottage.com.au
  2. In the email, please specify the reason for returning the goods. We will notify you via return email, if your request is accepted and details of how to return the goods. You will be provided a Return Authorisation (RA) number which must accompany the return return.
  3. Once you have been issued the RA number, you may return your goods to The Art and Craft Cottage, along with a copy of the receipt to:
    • 2 West St, Ipswich, Qld, 4305
  4. We will process your refund once we have safely received and processed the returned goods. Refunds usually occur within 2 business days of receipt of the goods and an email confirming the refund will be sent to you.  

Please note that you are responsible for delivering returned goods securely to The Art and Craft Cottage. 

For ‘change of mind’ returns or exchanges, the postage to return the goods is at your expense and the initial shipping cost will not be refunded.

We will exchange the goods at our cost if the goods you received from The Art and Craft Cottage were incorrectly supplied to you. 

 

December 2016



Categories

Sign up to our newsletter